Support Centre

Iridium 9555 | Issue Making or Receiving Calls

Last Updated: May 02, 2019 11:49AM IST

Making Calls 

If you are having an issue with making a call with your Iridium handset, please follow these steps below: 
  • Check to see that your phone is powered on.
  • Check the antenna. Is it fully extended and correctly angled? Do you have a clear unobstructed view of the sky?
  • Check the signal strength indicator. If the signal is weak, ensure that you have a clear line of sight to the sky and there are no buildings, trees, or other objects around.
  • Check the Call Forwarding and Call Barring settings.
  • Check the Ringer setting. If it is off, there is no audible ringer.
  • Check to see if your fixed dialling list is enabled.

Making International Calls

If you are experiencing issues with making an international call, please make sure that you have included the relevant code. You should enter 00 or + followed by the appropriate country code and the phone number.

Receiving Calls

If you are having an issue with receiving a call with your Iridium handset, please follow these steps below: 
  • Check to see that your phone is powered on.
  • Check the antenna. Is it fully extended and correctly angled? Do you have a clear unobstructed view of the sky?
  • Check the signal strength indicator. If the signal is weak, ensure that you have a clear line of sight to the sky and there are no buildings, trees, or other objects around.
  • Check the Call Forwarding and Call Barring settings.
  • Check the Ringer setting. If it is off, there is no audible ringer.
  • Check to see if your fixed dialling list is enabled.

Contact Us

4411a3d4a118ad93098a35965e0d4a60@globaltelesat.desk-mail.com
http://assets1.desk.com/
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